There's always one person on a team whose AI workflow is pure magic, and it dies in their head the day they leave.
Laurel fixed that with the spreadsheet in this screenshot. Look at the columns.
Every function gets broken into Categories and Tasks. Product alone splits into five: Feature Work, Strategy & Roadmap, Customer Research, Product Analytics, Voice of Customer. Each task gets a one-line description. Standard org documentation so far.
Positive example, negative example, for all 200+ rows. That is the exact structure you feed a model to teach it a boundary. The company turned its own work into a labeled dataset.
Now an agent can read a feature request dumped in Slack and route it: which function, which task, which PM, because the edges are drawn with negatives. A brand-new hire on the success team runs the same lookup and gets the same answer.
Then look at the "Agentic" row. Its negative example is "writing a spec manually without AI as the primary driver." Doing the work by hand is now the formally defined wrong version of the task. Off-spec, in writing.
That's the whole unlock. The 99% never had to become curious or AI-native. They needed someone to write down, precisely enough that a machine could check it, what good work looks like in their seat. One person's judgment, compressed into a row you can look up.
Most companies are still hunting for the tool that spreads AI across the org. Laurel spent the weeks instead, defining every function's work line by line, the wrong version next to the right one. The tooling was the easy part. This spreadsheet is the company.
Aakash Gupta (@aakashgupta)
She literally explained how her $100M AI startup runs completely out of an operating system in Claude Code:
2:04 - The Company OS GitHub structure
5:40 - The 1% vs 99% problem
9:00 - 3 steps to build your own Company OS
12:30 - Slack automation demo: feature request triage
14:31 - Playbook to agent pipeline
22:51 - Company culture needed
29:02 - PMs shipping front-end + back-end
29:44 - The captain model explained
32:37 - Continuation to captain model
37:38 - Two-track product reviews
50:08 - The AI Ops team and the Sasha model
57:59 - The screen-share interview
59:01 - The 4 levels of AI maturity
Video
— https://nitter.net/aakashgupta/status/2069873461636558856#m