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Sidekick (YC S26) answers frontline operations questions via text messaging — no…

2026-08-07 · 17:56 UTC ·@Just1nSo ·0 min read

Brief

Sidekick (YC S26) provides frontline operations support over plain text, pulling answers from each site's SOPs and turning reported issues into work orders to avoid production downtime caused by information buried in binders, supervisors' heads, or ERPs. The service is live in four countries and is Y Combinator‑backed; see textsidekick.com.

Why it matters

Sidekick (YC S26) answers frontline operations questions via text messaging — no app, no login, no training required.

Key details

  • It pulls answers from each site's SOPs and converts reported problems into work orders to prevent line stoppages caused by information trapped in binders, supervisors' knowledge, or ERPs.
  • Operating live in 4 countries and backed by Y Combinator; website: textsidekick.com.
Source evidence

Sidekick (YC S26) handles frontline operations over text – no app, no login, no training.

On a factory floor, the answer to almost every question already exists. It's just not reachable:
→ In a binder on a shelf three departments away
→ In a supervisor's head, and he's on the other end of the plant
→ In an ERP no one on the line has a login for

So the line stops while someone goes looking.

Workers text Sidekick instead. Questions get answered from their own SOPs. Problems become work orders.

Live in 4 countries. Backed by @ycombinator
textsidekick.com

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