title: Launch BF: Userlens - AI CSM that never misses churn. (If it does, we pay the lost ARR.)
author: Ankur Dahama
contenttype: bookfacepost
source_url: https://bookface.ycombinator.com/posts/99368
word_count: 669
Launch BF: Userlens - AI CSM that never misses churn. (If it does, we pay the lost ARR.)
Hey folks 👋
We’re Ankur Dahama and Hai
Ta - co-founders of
Userlens
https://youtu.be/KQbb_RbEslk
TL;DR
Userlens is an AI CSM that monitors every account like your best CSM monitors your top five. It catches churn months
before renewal, builds QBR decks on your playbook, and tells your team exactly what to say.
If it misses a churn event, we pay the lost ARR.
Our story
At our last startup (Wudpecker) we had 25K users, 1,000+ customers, and zero idea who was about to churn. We flew blind.
Accounts died quietly and we only found out at renewal. So we built the tool we wished we had.
Userlens - Your 100x CSM that prevents churn
Userlens watches every account the way your best CSM watches your top five.
A renewal is coming up at one of your accounts? Userlens already knows three users stopped logging in last month, the
champion changed roles, and there's a frustration thread buried in Slack your team never saw.
Before your CSM opens the account, the talking points and QBR deck are ready — built on your team's templates and
playbook.
It does this across your entire book of business. Every account gets the attention your best CSM gives your top five.
Why our customers love us:
Quartr (10M ARR): went from 40 accounts per CSM to 200 — with the same team, all while growing from 1M
to 10M ARR in a year. Their NRR has increased by 18% in 3 months with us.
Smartly (200M ARR): their performance of CSMs in customer meetings and QBRs has gone absolutely vertical. We’ve
predicted (and prevented) 23 6-figure deals in churn risk already in a month!
Connects to your Product analytics (Posthog, Amplitude, Mixpanel, Segment), CRM (HubSpot, Salesforce, Attio),
Billing (stripe), and Support tools (Intercom, Pylon).
Setup takes a day. and we do up to 3 months historic data import during pilots.
We lost accounts at our last startup because nobody told us what was happening until it was too late. Userlens makes
sure that never happens to you.
If our agent fails to predict a churn event in your book of business, we'll refund your lost ARR.
For YC companies — free for 3 months. We'll get you set up in a day.
Book demo: https://cal.com/hai-ta-lil5ul/30min-with-hai-cofounder-ycbfl
Know a Head of CS at a B2B SaaS company? We'd love a warm intro.
Comments
Namanyay Goel (Gigacatalyst (P26)) (about 13 hours ago)
congrats on the launch! Looks so useful for some of my B2B customers
Hai Ta (Userlens (P26)) (about 13 hours ago)
Thanks! Happy to chat more
Romàn Czerny (Gojiberry AI (P26)) (about 10 hours ago)
Crazy launch !
Userlens (P26) (about 10 hours ago)
thanks Romàn!
Ayman Saleh (Chronicle Labs (P26)) (about 12 hours ago)
NICE! Very cool product
Arman Kumaraswamy (The Context Company (F25)) (about 14 hours ago)
Huge congrats on the launch guys, the video was phenomenal 🙌
Userlens (P26) (about 13 hours ago)
Thanks Arman. Hopefully it gets the point across of how epic Userlens is!
Phillip Li (Arga Labs (P26)) (about 14 hours ago)
Can’t wait to see this takeover
Userlens (P26) (about 13 hours ago)
can’t wait!
Charles Pan (Stage (P26)) (about 14 hours ago)
Congrats!!
Userlens (P26) (about 14 hours ago)
thanks Charles!
Theodore Otzenberger (Armature (P26)) (about 14 hours ago)
Let’s go Userlens!
Userlens (P26) (about 14 hours ago)
just getting started!
Connor Loi (Replicas (P26)) (about 14 hours ago)
fantastic video wow
Userlens (P26) (about 14 hours ago)
thanks Connor. it’s the golden gate bridge that doubles the epic-ness!
Pierre-Eliott Lallemant (Gojiberry AI (P26)) (about 14 hours ago)
Congrats guys! lets go!
Userlens (P26) (about 14 hours ago)
Thanks. Going! 🏃
Akira Tong (Arga Labs (P26)) (about 14 hours ago)
congrats on the launch guys!
Userlens (P26) (about 14 hours ago)
thanks!
Phillip Li (Arga Labs (P26)) (about 14 hours ago)
Can’t wait to see this takeover